KentangBet Privacy Policy – Malaysian User Data Protection

KentangBet takes user privacy very seriously. We understand that when you register and use our online betting platform, you are entrusting us with sensitive personal information — and we do not take that trust lightly. This Privacy Policy is written in plain, easy-to-understand language rather than convoluted legal jargon, so you always know exactly what happens with your data.

As a platform built specifically for Malaysian users, KentangBet fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This law governs how companies collect, use, store, and protect individuals' personal data. KentangBet goes beyond minimum legal compliance — we hold ourselves to a higher standard of data protection because we believe our users deserve more than just the bare minimum.

Every time you log in to KentangBet, place a bet on a Malaysia Super League football match or BWF badminton, make a deposit via Touch 'n Go or FPX, or simply browse our site — data is being processed. This policy explains exactly what that data is, why it is collected, who can access it, and how you can control your own information.

This policy applies to all KentangBet services, including Sports Betting, Live Casino, online poker, e-sports, and all other features on our platform. It also applies to all communications between you and KentangBet via email, live chat, or any other channel.

KentangBet only collects data that is strictly necessary to provide you with a secure, fair, and fully functioning service. We do not collect data in excess. Below are the categories of data we collect and the reasons for collecting them:

Every piece of data we collect has a clear and legitimate purpose. KentangBet does not use your data for anything beyond what is necessary to deliver our services to you. Here are the primary purposes for which your data is used:

• Account management: Creating and maintaining your KentangBet account, enabling secure login, processing service requests, and providing customer support when needed.
• Financial transaction processing: Processing your deposits and withdrawals via local Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. All transactions are conducted in Malaysian Ringgit (MYR).
• Identity verification (KYC): Verifying that you are genuinely 18 years of age or older and meet the eligibility requirements for using the KentangBet platform, as required by compliance regulations.
• Fraud prevention and security: Detecting and preventing suspicious activity, unauthorised access, money laundering, and any attempts to misuse the KentangBet platform.
• Service improvement: Analysing how users interact with our platform to identify areas for improvement, enhance existing features, and develop new ones.
• VIP Rewards Programme: Calculating and updating your VIP points based on betting activity, managing VIP tier upgrades, and processing VIP benefits you are entitled to.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gambling and activating appropriate protection tools in line with your preferences.
• Service communications: Sending important notifications about your account, policy changes, security information, and relevant service updates. These are not marketing emails — they are necessary communications for the management of your account.

If you have given your explicit consent, we may also use your data to send you information about relevant KentangBet promotions, bonuses, and special offers. You may withdraw this consent at any time through your account settings.

KentangBet does not sell, rent, or trade your personal data to any third party under any circumstances. This is a core principle with no exceptions. That said, there are limited situations where we need to share certain information with specific parties in order for our services to function properly:

• Payment service providers: Transaction information required to process your deposits and withdrawals is shared with Malaysian eWallet providers and banks (such as Maybank, CIMB, Hong Leong, Public Bank, RHB) solely for that purpose. These providers are bound by strict confidentiality agreements.
• Platform technology provider: Our technical infrastructure providers, who assist in operating the KentangBet platform, may process certain technical data, but they have no right to use that data for any other purpose.
• Legal authorities: KentangBet will disclose required data to Malaysian authorities if mandated by law or a valid court order. This includes investigations related to money laundering or financial crimes.
• Third-party audit body: Independent auditors who verify the fairness of our games' RNG systems may access certain technical data that contains no personally identifiable information.

In all permitted cases of data sharing, we ensure that the receiving party has adequate data protection measures in place and uses the data solely for the agreed purposes. We also ensure that no more data than necessary is shared.

KentangBet invests in robust data security infrastructure to protect your information. We understand that online betting platforms are an attractive target for malicious actors, which is why we make no compromises on data security. The following are the security layers we have in place:

• 256-bit SSL Encryption: All data transmitted between your device and KentangBet's servers is protected with 256-bit SSL encryption — the same standard used by Malaysia's major banks. This means that even if someone were to intercept your connection, they would be unable to read the information.
• Two-factor authentication (2FA): KentangBet provides and encourages the use of two-factor authentication for all accounts. With 2FA enabled, even if someone else knows your password, they still cannot log in without the OTP sent to your Malaysian phone number.
• 24/7 Monitoring: Our security systems monitor for suspicious activity around the clock. Any unusual login attempts, irregular transaction patterns, or suspicious account behaviour are automatically flagged for further investigation.
• Secure password storage: Your password is never stored in plain text. We use a robust hashing method with a unique salt for each account, meaning that even if our database were compromised, your password could not be recovered.
• Internal access controls: Only KentangBet staff who genuinely need access to your data to perform their duties will be granted that access. The principle of least privilege is applied across the board.
• Regular security audits: The KentangBet platform undergoes regular security audits by independent third parties to identify and patch any vulnerabilities before they can be exploited.

KentangBet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website. We only use cookies for legitimate, non-intrusive purposes.

Types of cookies used on the KentangBet platform:

• Essential cookies (required): These cookies are required for the KentangBet platform to function properly. Without them, core functions such as login, betting sessions, and account security will not operate. You cannot opt out of these cookies as they are essential to the service.
• User preference cookies: These cookies remember your preferences — such as interface language, display settings, and other configurations — so you do not need to reconfigure them each time you log in.
• Analytical cookies: Used to understand how users interact with the KentangBet platform as a whole — which pages are visited most, how long sessions last, and so on. This data is aggregated and not linked to any specific individual.
• Security cookies: Helping to detect and prevent fraud by identifying unusual usage patterns or suspicious access attempts.

You can manage cookie settings through your web browser. However, blocking essential cookies may prevent you from fully using certain features of the KentangBet platform. KentangBet does not use third-party cookies for advertising or cross-site tracking purposes.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and KentangBet's internal policies, you have the following rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them:

KentangBet does not retain your personal data for longer than is necessary for the purposes stated in this policy or as required by Malaysian law. Below are the general guidelines for data retention periods:

• Active account data: For as long as your account remains active and you continue using KentangBet's services, your account data will be retained to enable uninterrupted service.
• Financial and transaction records: Under Malaysian financial law, financial transaction records must be retained for a minimum of seven years, even after an account is closed. This is a legal requirement, not a matter of our discretion.
• Identity verification records (KYC): Identity verification documents are retained for a minimum of five years after the business relationship ends, in accordance with Malaysia's anti-money laundering legal requirements.
• Customer support communication logs: Customer support interaction records are retained for two years for quality control and dispute resolution purposes.
• Technical data and system logs: Technical logs retained for security purposes are kept for 90 days before being automatically deleted.
• Marketing data: If you have given consent for marketing communications, the relevant data will be retained until you withdraw that consent.

Once the relevant retention period has elapsed, your data will be securely deleted or anonymised in accordance with our standard procedures.

KentangBet is a platform intended strictly for adults aged 18 and above. We take the prevention of underage access to our betting platform extremely seriously — it is both a moral and legal responsibility that we uphold without compromise.

We do not knowingly collect or process personal data from individuals under the age of 18. The KentangBet registration process is designed to prevent sign-ups by minors, and we apply age checks as part of our identity verification process.

Parents and guardians are encouraged to use the parental control tools available on devices and web browsers to help prevent children from accessing online betting websites.

KentangBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer. When we make significant changes, we will take the following steps:

• Updating the "Last Updated" date at the top of this policy.
• Notifying all registered users via email or in-platform notifications on KentangBet at least seven days before any changes take effect.
• Displaying a prominent notice on the KentangBet homepage for a defined period following the implementation of significant changes.

Continued use of the KentangBet platform after any policy changes take effect will be considered your acceptance of the updated policy. We encourage you to review this policy periodically.

If you do not agree with any changes to this Privacy Policy, you have the right to close your account and stop using KentangBet's services. Any data eligible for deletion will be removed in accordance with the procedures set out in Section 8.

If you have any questions, concerns, or requests regarding this Privacy Policy or how KentangBet handles your personal data, please don't hesitate to reach out. Our dedicated data privacy team will ensure your enquiry is addressed accurately and within a reasonable timeframe.

You can reach us through the following channels:

• Email: support@kentangbet.click – for data privacy requests, please include "Data Privacy Request" in your email subject line.
• Live Chat: Available 24/7 via the KentangBet platform. Our support team can handle initial enquiries and connect you with the privacy team if needed.

If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible for personal data protection in Malaysia.